Frequently asked questions

Every car shows its seller category: a private seller, a dealer, or TheCars (our own stock or a managed sale). Enquiries go directly to that seller; managed sales are handled by the TheCars team.

“Inspected by TheCars” appears only when a completed TheCars inspection is on record, with its date and result. “Verified dealer” and “Identity verified” appear only after our team has reviewed evidence such as a trade licence or Emirates ID. Each badge on a car page shows the date and the evidence checked.

GCC-spec cars were built for the Gulf market (cooling, rust protection, local warranty support). Cars with American, Japanese or European specs are labelled as such.

Finance is offered as a referral to a partner only. TheCars is not a lender and cannot promise approval; the partner makes its own decision.

Request a viewing time on the car page. The seller or dealer confirms or proposes a new time, and you can track, reschedule or cancel it in My enquiries. Times are shown in UAE time.

No. Opening WhatsApp only starts a chat on your phone. Your details are shared only when you submit an enquiry form and agree to share them.

Yes — a basic private listing is free. It is reviewed before publishing and stays live for the period shown on the pricing page, after which you can renew it.

We check listings against our listing rules to keep the marketplace accurate and safe. Changing key details of a live listing (make, model, year, mileage, photos or description) sends it back for a quick review.

You request a managed sale for your car and accept the terms. Our team reviews pricing, arranges photos, qualifies buyers, handles viewings and offers. The success fee is due only after an authorised confirmation that the sale has completed.

You choose. By default buyers message you through TheCars; you can allow WhatsApp or show your phone number in your account settings.

Register your dealership, upload your trade licence and wait for approval. Approval allows you to publish listings; the Verified badge appears only after our team reviews your documents.

You keep your plan for a grace period. After that, listings above the free allowance are paused — never deleted — and can be resumed when you renew.

Go to My account → Privacy & data. You can download a copy of your data at any time or request deletion; we confirm by e-mail when it is complete.